DD Consumer Assistance and Protection

Ontario Ministry of Small Business and Consumer Services

Ontario Ministry of Small Business and Consumer Services
Consumer Protection Branch
Office phone: 416-326-8800
Toll-free phone: 1-800-889-9768
TTY phone: 416-229-6086
Fax: 416-326-8665
Email: consumer@ontario.ca
Web site: www.ontario.ca/consumerprotection
Address: Place Nouveau Bldg, 5775 Yonge St, Ste 1500, Toronto, ON, M7A 2E5


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Location (Intersection): North York Central (Yonge St and Finch Ave E)
Hours: Mon-Fri 8:30-5
Area served: Ontario
Languages of service: English ; French
How to apply: Call, drop in or visit website
Physical access: Wheelchair accessible building including main entrance and barrier free washrooms * braille elevator
Service description:
  • public information and advice on consumer rights, complaints, legislation
  • attempts to mediate complaints arising from regulated sectors of the marketplace, unfair business practices and from the sale of goods and services
  • taped information available Monday-Sunday 24 hours
  • investigation and enforcement of consumer protection legislation
  • public education and awareness programs
Organization type: Provincial Government


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Last complete update 2011-04-06
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