Office phone: 311 ; outside city limits 416-392-2489 or 416-392-CITY
TTY phone: 416-338-0889
Fax: 416-338-0685
Email: 311@toronto.ca
Website: www.toronto.ca
Address: Toronto City Hall, 100 Queen St West, Toronto, Ontario, M5H 2N2

Javascript is required to view this map.

View Larger Map
Location: 43.6529963, -79.3842673
Intersection: Toronto Central (Bay St and Queen St W)
Hours: Monday-Friday 8:30-4:30
Area served: City of Toronto
Languages of service: English; telephone interpretation service available for access to services
Physical access: Wheelchair accessible building including main entrance and barrier free washrooms - braille elevator, lowered buttons - designated and street parking close to entrance
Service description: Information and referral for City of Toronto services and programs including access, equity, race relations, disability and human rights

• birth and marriage registration
• buildings, inspections and zoning (including building permits)
• community gardens
• emergency preparedness
• employment
• garbage/recycling collection and complaints
• heating standards
• kids@computers (computers for children of families on social assistance)
• lodging/retirement home rooming house complaints
• marriage licences
• natural environment, horticulture, urban forestry
• noise
• pest control
• road and traffic information
• property taxes
• water and sewers
• wedding chambers

Snow removal for seniors and persons with disabilities 416-392-7768 Monday -Friday 8:30 am-4:00 pm -- East York, Toronto and York only

• most sidewalks in Etobicoke, North York and Scarborough are cleared after a snowfall
• driveways and walkways leading to homes are not cleared
• call or visit website for boundaries

www.toronto.ca/311 -- online self service

• information
• submission and tracking of service requests
• registration for certain services

Information on Community Councils, Mayor and City Councillors
Organization type: Regional Government



Last modified date: 2010-08-24
Subjects: Community Gardening; Transportation Information Clearinghouses; Adult Residential Facility Complaints; Housing Complaints; Birth Certificates; Marriage Certificates; Marriage Licences; Accessibility Related Standards/Legislation Compliance; Tax Collection Agencies; Property Tax Assessment Agencies; Property Tax Collection Agencies; Taxpayer Information Lines; Discrimination Assistance; Environmental Beautification; Noise Abatement; Water Quality Assurance; Building Code Enforcement; Land Use Planning and Regulation Services; Snow/Ice Removal Ordinance Enforcement; Snow Clearance/Street Salting; Street Construction/Repair; Recycling; Refuse Collection; Home Sanitation; Yard Work ~ Older Adults; Yard Work ~ Diseases/Disabilities; Computers ~ Children ~ Social Assistance Recipients ~ Families; Civil Marriages; City/County Offices of Emergency Services; Disaster Preparedness Information; Road Closures Bulletins; Disaster Response Services; City Government Information Lines